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Nous sommes
là pour vous
Des questions sur vos comptes,
nos solutions de liquidité ou la XBNK Card ?
Notre équipe internationale vous répond 24 h/24, 7 j/7.
Autres moyens de nous joindre
- E-mail : support@xbnk.com
- Demandes professionnelles : choisissez « Demande professionnelle » dans le formulaire ci-dessus, ou lisez la page XBNK Business.
- Presse et médias : choisissez « Presse » dans le formulaire ci-dessus.
Sujets d’aide courants
De nombreuses réponses sont déjà sur notre site : consultez la FAQ de notre page d’accueil, découvrez XBNK et nos partenaires, ou lisez nos Conditions générales et notre Politique de confidentialité.
- Compte et vérification : inscription, contrôles d’identité et disponibilité dans le pays
- Dépôts et retraits : virements bancaires en EUR et dépôts de cryptos
- Earn : Flexible Earnings et Fixed Earnings, taux et retraits
- XBNK Card : ajout de la carte à Apple Pay ou Google Pay, paiements et xPoints
- Sécurité : activité suspecte, téléphone perdu et accès au compte
Avant de nous contacter
Pour nous aider à répondre plus vite :
- Utilisez l’adresse e-mail associée à votre compte XBNK.
- Pour une transaction, indiquez la date, le montant et l’actif. Ne communiquez jamais votre mot de passe, le numéro complet de votre carte ni vos codes à usage unique à qui que ce soit.
- Pour un paiement par carte, indiquez le nom du commerçant et l’heure du paiement.
FAQ Contact
Notre équipe est disponible 24 h/24, 7 j/7 et répond aussi vite que possible.
Écrivez à support@xbnk.com depuis l’adresse associée à votre compte et notre équipe vous aidera à en retrouver l’accès.
Contactez-nous immédiatement à support@xbnk.com depuis l’adresse e-mail associée à votre compte.
La disponibilité est confirmée dans l’application lors de l’inscription. XBNK est disponible pour les utilisateurs âgés de 18 ans et plus dans certains pays.
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