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Get XBNK now.Available on App Store and Google Play

QR code linking to the XBNK app download

We’re Here
to Help

Have questions about your accounts,
liquidity solutions, or the XBNK Card?
Our global team is here to assist you 24/7.

Other ways to reach us

  • Email: support@xbnk.com
  • Business enquiries: choose "Business Inquiry" in the form above, or read about XBNK Business.
  • Press and media: choose "Press" in the form above.

Common help topics

XBNK support help topics: account and verification, deposits and withdrawals, Earn, the XBNK Card, security and contact details.

Many answers are already on our website: see the FAQ on our home page, learn about XBNK and our partners, or read our Terms & Conditions and Privacy Policy.

  • Account and verification: sign-up, identity checks and country availability
  • Deposits and withdrawals: EUR bank transfers and crypto deposits
  • Earn: Flexible and Fixed Earnings, rates and withdrawals
  • XBNK Card: adding the card to Apple Pay or Google Pay, payments and xPoints
  • Security: suspicious activity, lost phone and account access

Before you contact us

To help us reply faster:

  • Use the email address linked to your XBNK account.
  • For a transaction, include the date, amount and asset. Never share your password, full card number or one-time codes with anyone.
  • For card payments, include the merchant name and the time of the payment.

Contact FAQ

Our team is available 24/7 and replies as quickly as possible.

Email support@xbnk.com from the address linked to your account and our team will help you regain access.

Contact us immediately at support@xbnk.com from the email address linked to your account.

Availability is confirmed in the app during sign-up. XBNK is available to users aged 18 and over in selected countries.